Frequently asked question

Q1: Why register as a member of Alink WeChat Mall?

Only registered users can purchase from the Alink WeChat Mall homepage and enjoy various discounted price packages and point gifts;

Only registered users can log in to the "Member Center" and use the rich membership functions provided by Xunjie WeChat Mall to manage their personal information;

Only registered users can obtain our promotional gifts or cash vouchers.

Q2: How to order products at Alink WeChat Mall?

You can first browse our website homepage to search for the desired product model. If you are satisfied with the product, you can directly add it to the shopping cart, and then place an order for payment.

Q3: Can I only purchase all the component models I need on the website?

At present, all the products in stock that can be found on the Alink WeChat Mall website can be purchased directly, and the basic guarantee is to ship on the same day or the next day; If the stock is temporarily sold out, we can help you place an order for free. Assuming we don't have the product you need in our store, we can even help you purchase it on a commission basis.

Q4: What if I forget my password?

When you forget your password, please log in to the registration page and click "Forgot Password". The system will automatically inform you of your password via email. You can log in to the "Member Center" to change your password to ensure your interests.

Q5: Can contracts be provided for orders at Alink WeChat Mall?

Sure. After the customer submits an order on the Alink WeChat Mall website, they can print the sales contract PDF file on the website. This contract is a contractual contract for both parties' orders and has legal effect.

Q6: How to track orders and shipments at Alink WeChat Mall?

After the customer submits the order online, Alink WeChat Mall will promptly notify the customer of the status of the order through SMS. On the second day after the order is placed, customers can view the real-time transportation status of the order in "My Orders". Customers can also check the domestic express waybill number in "My Orders" to keep track of the order status in real-time. If you have any questions about the delivery time of the order, you can contact the mall customer service hotline at 0755-82779567 or inquire through online customer service.

Q7: How to issue an invoice for Alink WeChat Mall?

Alink WeChat Mall can issue value-added tax invoices for all orders (with a cumulative amount of over 3000 yuan), and all products are subject to formal tax payment in accordance with national requirements.

Q8: Does Alink WeChat Mall accept phone inquiries?

Sure. Customers can call the customer service hotline at 0755-82779567 if they have any needs, and we will conduct manual inquiries for you. However, as online orders involve personal information, we recommend that customers place specific orders and complete them online.

Q9: If there are quality issues with the goods, how should we return or exchange them?

Alink Micro Mall only provides genuine products through transparent channels, ensuring 100% quality. When customers have any questions about the quality of the products they receive, please call the customer service hotline 0755-82779567 as soon as possible. We will quickly contact and communicate with the supplier, and arrange for the return and exchange of goods according to the supplier's quality issue handling process. For complaints and return requests related to product quality issues, please submit them within 15 days of receiving the goods.

Q10: What is the specific procedure for order delivery?

After receiving your payment, we will arrange the order for you; After the order is successfully placed, your order status will be changed to 'Waiting for Shipment'. After receiving the goods, Alink WeChat Mall will arrange the shipment for you as soon as possible, and your order status will be changed to "Waiting for Receipt". To ensure that the product is delivered to you in a timely and accurate manner, please provide detailed recipient information and contact information when placing an order.

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